2023 Fillable Employment Application Form.pdf
The Community Park
District of La Grange Park provides a wide range of exciting recreational
opportunities and maintains 6 park sites (total 23.1 acres) for the benefit of
our community. The Community Park District was created in 1944 and grew out of
the volunteer-based Citizen Committee for Recreation and public enthusiasm for
recreation programs and services and a healthy spirit of volunteerism remains a
prominent characteristic of the park district today.
Our small and dedicated team strives to create opportunities for our community to build stronger bonds and live healthy, active, and fun lives! To achieve this, our staff and board value professional development, work/life synergy, the pursuit of excellence, fairness, and fun. The Community Park District offers an extremely generous benefits package that includes medical, life, and supplemental insurances, IMRF Pension Plan, tuition reimbursement, program privileges, and more!
Completed applications and resumes may be emailed to: bkuchynka@communityparkdistrict.org or sent to the Community Park District Recreation Center, 1501 Barnsdale Road, La Grange Park.
__________________________________________________________________________________________________________________________________
Job Title: Customer Service Associate – Fitness
Classification: Part-Time, Non-Exempt, Class II
Department: Recreation
Salary: $15.00–17.00/hour
SUMMARY
The Customer Service Associate - Recreation Services serves as the first point of contact for patrons and plays a key role in delivering a high-quality, consistent customer experience. This position is responsible for front desk operations, program registration, facility communication, and supporting daily Recreation Center operations.
QUALIFICATIONS
Proficiency in Microsoft Office (Word, Excel) required .Experience with Community Pass or similar recreation software preferred . Strong customer service, communication, and problem-solving skills. Ability to multi-task in a fast-paced environment. First Aid/CPR certification required or ability to obtain within three months (district provides training). Must be 18 years or older
SUPERVISOR
This position reports to the Fitness Manager
ESSENTIAL FUNCTIONS
Customer Service & Front Desk Operations
Provide a welcoming, professional, and helpful experience for all patrons
Scan members into facility or process day passes
Greet, assist, and respond to customer inquiries in person and over the phone
Provide tours to prospective new members
Accurately prescribe product options with review of membership agreements
Schedule machine orientations
Fulfill punch passes for day passes, guest passes, and personal training sessions
Answer and direct phone calls; assist with on-hold messaging system
Resolve customer concerns and escalate issues as appropriate
Maintain a clean, organized, and efficient front desk area
Program Registration & System Management
Process registrations, refunds, transfers, and account updates in Community Pass
Maintain accurate program records, rosters, and attendance sheets
Assist with daily balancing and cash handling procedures
Stay current on Community Pass updates and system changes
Data entry assistance
Communication & Administrative Support
Contact participants regarding program changes, cancellations, or updates
Assist with facility communication and general inquiries
Perform light administrative duties including typing, mailing, and filing
Review website and materials for accuracy as needed
Social media assistance
Facility & Operational Support
Support daily Community Park Fitness operations and communication flow
Replenish toiletries, wipes, and sanitation products around facility
Assist with maintaining a clean facility including vacuuming, sweeping, mopping, dusting, trash disposal, sanitizing, shoveling, and salting as needed
Assist with special events as needed
Cross-train to support customer service operations at multiple facilities, including the Fitness Center and Barnsdale Recreation Center
Safety & Compliance
Perform all duties in accordance with Park District policies and procedures
Maintain a safe environment for staff and patrons
Follow all safety guidelines and report concerns as needed
SECONDARY FUNCTIONS
Assist with proofreading program materials and brochures
Assist other departments as needed
Provide general operational support during high-volume times
PHYSICAL DEMANDS, ENVIRONMENTAL REQUIREMENTS AND PROTECTIVE GEAR/CLOTHING
Work is primarily indoors in a smoke-free, climate-controlled environment
Ability to sit, stand, walk, bend, stoop, kneel, and reach
Ability to lift up to 25 pounds
REQUIRED COMPETENCIES
Strong customer service and interpersonal skills
Ability to communicate clearly and professionally
Ability to multi-task and prioritize in a fast-paced environment
Strong attention to detail and organizational skills
Ability to problem-solve and make sound decisions
Ability to work both independently and as part of a team
HOURS
This is a part-time, non-exempt position working up to 19 hours per week with a variable schedule.
Weekday Hours:
Shift 1 – 4:30am-10:30am
Shift 2 – 10:30am-4:30pm
Shift 3 – 4:30am-9:15pm
Weekend Hours:
Shift 1 – 6:30am-11:30am
Shift 2 – 11:30am-5:15pm
This job description is intended to describe the general content of and requirement for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements, and additional duties may be assigned at any time.
__________________________________________________________________________________________________________________________________
Job Title: Fitness Instructor
Classification: Part-time, Non-Exempt Class II
Department: Recreation – Fitness
Salary: $20-$35/ per class and $16/hr for training and meetings
SUMMARY
Under the general direction and supervision of the Manager, the Fitness Instructor is responsible for running fitness classes at Community Park Fitness
QUALIFICATIONS
To be eligible for this position, applicants must be at least 18 years of age. Group Fitness Instructor must have obtained a certification through a nationally accredited organization such as AFAA, ACE, AEA, ASFA, Zumba, etc. or equivalent. Certification upon start date is required.
Additionally, candidates must obtain CPR and AED certification within three months of being hired; this training will be provided by the district.
IMMEDIATE SUPERVISOR
The position reports to the Fitness Manager
ESSENTIAL FUNCTIONS:
Must facilitate a high energy premium class experience that keeps our members coming back daily. Instructors play a vital role in filling classes and bringing programming to life.
Must be able to juggle the needs of first-time guests while continuing to challenge returning participants. This includes creating opportunities for connection before during and after class, managing class intensity, and efficiently facilitating class flow
Instructors are responsible for quickly identifying and correcting exercise form to prevent injuries as well as appropriately modifying, progressing and regressing movements for individual participants.
Instructors are expected to work as a team with the front desk to facilitate a premium experience for first time guests.
Instructors are required to clean the equipment, and mat before and after class to provide a great customer experience for our members.
SECONDARY FUNCTIONS
Help create program descriptions for fitness classes
PHYSICAL REQUIREMENTS, ENVIRONMENTAL CONSIDERATIONS AND PROTECTIVE GEAR/CLOTHING
Frequent walking, standing, and reaching.
General work area is indoors, in a smoke-free environment with controlled temperature and fluorescent lighting
Occasional exposure to natural and potentially extreme weather conditions while attending to job related activities.
Exposure to noise distractions from employees, patrons, or equipment operation in adjacent work areas.
REQUIRED COMPETENCIES
Aptitude to use a computer for e-mail, communications, and business operations.
Ability to maintain a positive and effective working relationships with fellow employees, patrons, and general public.
HOURS
Hours dependent on the assigned class scheduled that week
__________________________________________________________________________________________________________________________________
__________________________________________________________________________________________________________________________________
Completed applications and resumes may be emailed to: bkuchynka@communityparkdistrict.org or sent to the Community Park District Recreation Center, 1501 Barnsdale Road, La Grange Park.
__________________________________________________________________________________________________________________________________